Help Center – Everything You Need to Know Before Your Visit

Any Questions?
Maybe You’ll Find Your Answer Here!

Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

Frequently Asked Questions About Science World

What is Science World in Vancouver?

Science World is a science centre featuring interactive exhibits, a geodesic dome building, and an Omnimax theatre, located at the end of False Creek in Vancouver.

When was Science World established?

The building was originally constructed for Expo 86 and opened as Science World in 1989.

What kind of exhibits can I expect to see at Science World?

Visitors can explore permanent interactive science exhibits along with thematic areas that change over time.

Is there a theatre at Science World?

Yes, a 400-seat Omnimax theatre showing educational and scientific films is part of the centre. It is temporarily closed.

Where is Science World located?

It is at 1455 Quebec Street, next to the Main Street–Science World SkyTrain station in Vancouver.

How do I get to Science World by public transport?

You can take the SkyTrain’s Expo Line to Main Street–Science World station or arrive via the Aquabus ferry service.

Are there any special galleries at Science World?

The Creative Technology Gallery presents exhibits on BC’s technology and innovation, featuring Dream, Build, and Play rooms. It is temporarily closed till early October.

Is Science World accessible to visitors with disabilities?

Accessibility information is provided for visitors on site and via linked resources for details on accommodations.

What outreach programs does Science World support?

Programs include Science Mentors in schools, travelling workshops, and after-school science clubs.

Who operates Science World?

It is operated by the not-for-profit ASTC Science World Society.